Help & Guides

Welcome to Hornet Energy USA support. Below you’ll find quick answers, setup guidance, and ways to get help fast.

🔋 Choosing the Right Battery

Our batteries are built specifically for golf carts.

Most carts use one of the following systems:

• 36V systems
• 48V systems

👉 Not sure what your cart is?
Check your current battery setup or contact us and we’ll help you choose the correct option.

⚙️ Installation Basics

Our lithium batteries are designed for straightforward installation, but here are a few key tips:

• Always turn off power before installing
• Double-check voltage compatibility
• Use proper cable connections and torque
• Secure the battery to prevent movement

⚠️ If you are not comfortable installing yourself, we recommend using a qualified installer.

🔌 Charging Your Battery

• Use a compatible lithium (LiFePO4) charger
• Do NOT use old lead-acid chargers
• Avoid overcharging or using damaged chargers

📊 Battery Care & Maintenance

Good news — lithium batteries require very little maintenance.

To maximize lifespan:

• Avoid fully draining the battery frequently
• Store in a cool, dry place
• Charge periodically if not in use

🚨 Troubleshooting

Battery not powering on?

• Check all cable connections
• Confirm battery is charged
• Verify system compatibility

Reduced performance?

• Ensure proper charging
• Check for loose connections
• Confirm correct battery size for your setup

📦 Shipping & Orders

• Orders are processed quickly and shipped as soon as possible
• Tracking information will be provided after purchase

If you have questions about your order, contact us below.

🛠 Warranty & Support

If you’re experiencing an issue with your battery:

👉 Please visit our Warranty Claim page or contact us directly.

We’ll work with you to resolve the issue as quickly as possible.

📞 Contact Us

Need help? We’re here.

• Email: support@hornetenergyusa.com
• Phone: 866-HORNETUSA

Or visit our Contact page to send us a message.

👍 Pro Tip

If you’re upgrading from lead-acid to lithium, you’ll typically see:

• Longer runtime
• Faster charging
• Less maintenance

We’re here to help you get the most out of your battery system.