Refund policy
Hornet Energy USA – Return Policy
At Hornet Energy USA, we are committed to delivering premium lithium battery solutions and ensuring customer satisfaction. Please review our return policy carefully before initiating a return.
🔹 Return Eligibility
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Returns are accepted within 30 days of the original purchase date.
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Returned products must be:
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Unused, uninstalled, and in original packaging
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Free from physical damage or signs of wear
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Accompanied by the original proof of purchase (invoice or receipt)
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All serial numbers and warranty labels must be intact and unaltered.
🔹 Non-Returnable Items
We cannot accept returns for:
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Batteries that have been installed, charged, or used
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Custom-built configurations or modified systems
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Final sale or clearance items
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Batteries purchased from unauthorized dealers
🔹 Return Authorization Process
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Contact Hornet Energy USA to request an RMA (Return Merchandise Authorization) number.
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Complete the RMA form and await approval instructions.
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Securely repackage the item(s) and include the RMA form inside the shipment.
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Ship the product using a certified hazmat-compliant carrier, where required.
Returns sent without an RMA will be refused and returned to sender.
🔹 Restocking Fee
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A 20% restocking fee will apply to all approved returns, unless the item was defective or shipped in error.
🔹 Return Shipping
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Customers are responsible for return shipping costs, unless the return is due to a verified shipping error or product defect.
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Lithium batteries must be returned in compliance with all DOT and hazmat regulations.
🔹 Inspection and Refunds
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All returns are subject to inspection and testing before a refund is issued.
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Refunds are typically processed within 7–10 business days of return approval.
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Shipping fees and restocking charges are non-refundable.
Need Help?
For any questions regarding your return or to begin the RMA process, please contact our support team at:
📧 support@hornetenergyusa.com
📞 866-HornetUSA